"No two dealerships are ever quite the same . . . "

There are many factors that will determine how your dealership is set up, for example:

• Your market place;
• Your ratio New to Used;
• Your back-end Absorption;
• How your accounting is set up;
• How Aftermarket and its inventory are handled.

"What We Do"
We perform an extensive audit of your dealership operations and coordinate our program with all departmental heads. We have found it imperative to have all department heads involved to maintain a smooth, non-confrontational transition. We instruct a person that is jointly selected by yourself and our professional. Our technical training includes the training of your Aftermarket Manager on how to service customers, sales steps, closing, proper T/O, C. S. I. telephone follow-ups, prospecting, and the proper paper flow. The implementation of our department will make one person responsible for the scheduling of all installations and repairs. We recommend that you use the following titles: Customer-Relations Department and Customer Relations Manager for your new profit center. In addition, this will keep sales people and managers from coming off the floor to handle customer problems.

Through years of experience we have developed a very effective system to make your Customer Relations Manager a professional part of your management team and in sync with all other departments in the dealership. Most importantly, your customers will never return to your store and be confronted with the "I don't knows," "See so and so," or ask for a salesman who is no longer employed at your dealership when they return to have additional equipment added after the sale. Aftermarket, sales, service, and parts will all have the proper information to treat your valuable customer in a professional manner.

When we create an Aftermarket department, we project a real $250-$600 average PNUR, not counting your dealership's parts and service gross. Internal accounting and the strength of your manager will cause this figure to vary. We recommend having work done in-house, when possible. This increases profits in parts and service departments. The Alado Corporation has developed the most effective approach to sell hard and soft accessories to maximize the net profit on each vehicle sold.